Frequently asked questions
Answers to the questions we hear most often. For anything else, get in touch.
What should I do in an emergency?
In a life-threatening emergency, call 112. Outside the practice’s opening hours, in the evening, at weekends and on public holidays, dial 1733 to reach the on-call GP.
Are you accepting new patients?
Yes. For your first consultation, bring your identity card and, if possible, your list of medication and recent test results.
Do the practice’s doctors follow the official fee agreement?
The practice’s doctors are “conventionné”: they apply the fees set by the agreement between doctors and health insurance funds, with no supplements. Each practitioner’s status is shown on the Fees page.
Do I have to pay the full consultation fee up front?
Where the third-party payer scheme applies, you pay only your personal share; the rest is billed directly to your health insurance fund. Payment is by bank card or app.
How do I cancel or move an appointment?
Through the online calendar or by phone, the day before at the latest. A slot freed in time can go to another patient.
Do you make home visits?
Yes, for patients who cannot travel. Request the visit by phone before 10 am; it takes place in the late morning or early afternoon.
Need a consultation?
Book a slot online or call reception during opening hours.